Privacy Policy

At Alabama Pro Wash, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

1. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect includes personally identifiable information such as your name, shipping address, email address, telephone number, and property address that you voluntarily provide when requesting quotes, scheduling services, or contacting us. We collect payment card information, billing address, and related financial data when you purchase our services, though we use secure third-party payment processors and do not store complete credit card numbers on our servers. We also collect property information including address, property type, surface materials, square footage, photos of your property, and service history. We maintain records of your communications with us including emails, phone calls (which may be recorded for quality and training purposes), text messages, and feedback. When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device, as well as information about your browsing activities on our site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to provide services including processing service requests and quotes, scheduling appointments and sending reminders, providing customer service and support, processing payments and managing billing, and communicating about services and appointments. We use information to improve our business by analyzing service quality and customer satisfaction, improving our website and services, developing new services and offerings, and training our staff. For marketing purposes, we may send promotional communications about services, special offers, and company news (you may opt out at any time), display before/after photos on our website and social media (with your permission), and request reviews and testimonials. We also use information for legal compliance including complying with legal obligations, enforcing our terms and conditions, protecting our rights and property, and preventing fraud and maintaining security.

3. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. If we believe release of information is necessary to comply with law, enforce our policies, or protect ours or others' rights, property, or safety, we may disclose your information. We may share your information with third-party service providers that perform services for us, including payment processors, website hosting providers, email service providers, scheduling software providers, marketing platforms, and analytics services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred, and we will provide notice before your information becomes subject to a different privacy policy. We may disclose your information for any other purpose with your consent. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to access or store information. Cookies are small data files placed on your device that help us improve our website and your experience. We use essential cookies necessary for website functionality, analytics cookies that help us understand how visitors use our site, and marketing cookies that track visitors across websites to display relevant advertisements. Most web browsers allow you to control cookies through settings, though blocking certain cookies may impact website functionality. We may use Google Analytics and similar services to collect and analyze website usage data. These services use cookies to collect standard internet log information and visitor behavior information.

5. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites such as Facebook, Google, or review platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. DATA SECURITY

We use administrative, technical, and physical security measures to protect your personal information, including Secure Socket Layer (SSL) encryption for data transmission, secure servers and data storage, restricted access to personal information, regular security assessments, and employee training on data protection. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential, notifying us immediately of any unauthorized access, and taking precautions when sharing information.

7. DATA RETENTION

We retain your personal information only as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it. Typical retention periods include customer records for 7 years (for tax and business purposes), payment information as required by payment processors, marketing communications until you unsubscribe, and website analytics which varies by service provider settings.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information. You may have the right to access and request copies of your personal information, the right to correction of inaccurate or incomplete information, the right to deletion of your personal information subject to legal retention requirements, the right to restrict processing and limit how we use your information, the right to data portability and receive a copy of your information in a commonly used format, the right to object to our processing of your information for certain purposes, and the right to opt-out of marketing communications at any time by clicking "unsubscribe" in emails, contacting us at (205) 799-9069, or emailing [email protected]. To exercise these rights, please contact us using the information below. We may require verification of your identity before processing requests.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

10. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to know and request information about the personal information we collect, use, and disclose. You have the right to delete and request deletion of your personal information, subject to certain exceptions. You have the right to opt-out of the sale of your personal information, though we do not sell personal information. You have the right to non-discrimination, and we will not discriminate against you for exercising your privacy rights. To exercise these rights, contact us at (205) 799-9069 or [email protected]

11. DO NOT TRACK SIGNALS

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Our website does not currently respond to DNT signals. We will update this policy if we adopt a DNT standard in the future.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated policies will be posted on this page, the "Last Updated" date will be revised, and for material changes, we may provide additional notice through email notification or prominent website notice. Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

13. CONTACT US ABOUT PRIVACY

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at Alabama Pro Wash, Tuscaloosa, AL 35401, Phone: (205) 799-9069, Email: [email protected], Website: www.roofcleaningalabama.org. For specific privacy requests (access, deletion, correction), please contact us using the information above and include your full name, contact information, specific request or concern, and information to verify your identity. We will respond to privacy requests within 30 days when possible.

YOUR CONSENT

By using our website or services, you consent to this Privacy Policy and our collection and use of information as described herein.